This month, EB-LINK has made a centralized upgrade to the driver support system for serial and parallel port expansion cards. The installation packages, installation guides and FAQ manuals for mainstream serial port cards, RS485/422 cards and parallel port cards have all been re-archived, significantly lowering the compatibility threshold for customers when changing machines and installing cards.
Why does driver support need to be done separately?
A typical contradiction in industrial control transformation is: the host is new to Windows 10/11, but the collection or cashier software still locks the interface behavior of the old version. The port naming and plug-and-play performance of the same card under different systems are different. Without verification one by one, it is easy to check repeatedly on site and delay the switching window. In particular, some new systems restrict unsigned drivers by default and need to be released one by one according to the guidelines.
What does this update cover?
- Driver archives for mainstream desktop and server systems, including common 32-bit and 64-bit combinations;
- PCI-E to 4 serial port card,PCI-E serial port cardConfiguration instructions for COM numbers of other models;
- Case manual for high-frequency troubleshooting such as data loss, port conflicts, and print mode settings.
How do customers get support?
Purchased and interested customers can request the driver package and instructions for the corresponding model through email sale01@eb-link.com.cn or by phone. For complex scenarios such as localized systems and serial port redirection of old software, engineers can remotely assist in locating during working days.
Interface modification is not just about hardware plug-in cards. Verification of drivers and software links is also critical. You can call 0755-83179002 to obtain a list of adapted systems for this model. For complex environments, software versions can be provided for engineers to pre-check.