This week, the EB-LINK after-sales link completed an upgrade of the file process: when accepting repairs, register according to the serial number and batch number on the product label. Technical support can directly retrieve the factory-by-factory test data and coding pattern records of the module, no longer relying on customers to recall the purchase batch.

There is an additional file check in the acceptance process

In the past, after faulty parts arrived in the warehouse, they often had to check the order slowly. Now when placing an order, three items are checked simultaneously: whether the batch number is in the shipping file, whether the test record with the goods is consistent with the current fault performance, and whether the target equipment code type is consistent with the registration information. likeLC-LC single mode dual core jumperThis kind of passive components with serial number traceability also check the insertion loss record according to the file.

The batch number is the key to query, and the labeling must be kept

Each product shipped after testing one by one has an independent label. When labeling during construction, it is recommended to avoid the location of the original shell label and take photos for documentation during the acceptance phase. When the label is worn and cannot correspond to the batch number, it can only be roughly checked by model batch, and the delimitation will be an order of magnitude slower.

When customers submit returns for repair, four items must be prepared

When placing an order by calling 0755-83179002 or emailing sale01@eb-link.com.cn, provide photos of the faulty part label, equipment brand model and code type, and compare the fault phenomenon with the verification and arrival test records. After acceptance, you can directly enter the delimitation, eliminating a round of communication for replacement parts.

The file mechanism will cover optical modules, transceivers, optical transceivers and network card products starting this week. The delivery address is located on the 4th floor, Building 3, Hehe Science and Technology Park, Village 2, Dashuikeng 2, Guanlan Street, Longhua District, Shenzhen. Please confirm the current delivery arrangement with technical support before sending it back.