Many disputes in optical communication projects do not arise from the product itself, but from the information asymmetry in the process: no one checks the model selection, the code is written to report the brand, and the shipment does not leave test records. Recently, EB-LINK has reorganized all aspects of pre-sales consultation and after-sales support to form a customer-oriented service process list, which is simultaneously disclosed on the product and solution pages.

Selection consultation: hand over the link information and then discuss the model

The customer submits four pieces of information: brand, speed, transmission distance and optical fiber resources of the equipment at both ends. Technical support will give model suggestions and alternatives during working days. If the information is incomplete, phone calls will be made to complete it first to avoid placing orders based on guesswork. Data center links can be directly comparedData center high-speed interconnection solutionPrepare information based on network layering.

Customized coding and unit-by-unit testing: two closing steps before shipment

The entire series of optical modules can be coded for free according to mainstream brands such as Cisco, Huawei, H3C, ZTE, Ruijie, etc., and the port identification must be confirmed before batch production; each module and transceiver will be shipped from the factory after completing actual measurements of luminous power, receiving sensitivity, etc., such asSFP+ 10G single-mode dual-fiber 10km optical moduleTest records are included with the goods to facilitate re-testing and comparison upon arrival.

After-sales support: Follow up in three stages during working days

Post-delivery usage issues should be submitted between 8:30-18:00 on working days and followed up in three steps: acceptance, demarcation, and plan; registration can be made by phone, email, and QQ, and messages left during non-working hours will be processed later.

The process list has been synchronized to the sales and technical support teams, and customers can directly request instructions for this link when consulting. If you have any questions about selection or use, you can call 0755-83179002 to explain the project situation.