When a product breaks down, warranty coverage is the most common aspect of after-sales contact between customers and customers. The warranty period and terms of EB-LINK are subject to the purchase contract and shipping order. Here are the general rules and operating methods within the scope.

Starting caliber and scope definition

The warranty period is generally calculated from the time of shipment or receipt of the goods, and the details shall be subject to the contract. In terms of scope, functional failures that occur under normal use and storage conditions can usually be covered by the warranty; cracks in the casing, artificial scratches by gold fingers, damage caused by lightning surges, unauthorized disassembly and modification, etc. are handled separately, and the on-site photos and test conclusions should be considered when making judgments.

The three types of certificates determine whether the repair will go smoothly or not.

The first is the order and shipping documents, which have the model and batch; the second is the label on the product, the serial number and batch number are the basis for tracing the factory test records, such asSFP 100M single mode dual fiber 20KM optical moduleEach piece has an independent label. Removing the labels will make reconciliation much more complicated. The third item is the accompanying test record and the arrival retest data, which can directly compare the degree of deterioration.

Four steps for repair

First, call or email to describe the fault phenomenon and open a ticket, and get the acceptance number; organize the faulty part information according to the request of the recipient, and take photos of the label and appearance; attach a copy of the receipt and send it back to the designated location in Shenzhen; after technical support re-measures the boundary, handle the return or repair as agreed and return it. When coding customized products, the current code type and target device model must be additionally noted to facilitate review and identification of problems.

Acceptance and consultation are conducted through 0755-83179002 from 8:30-18:00 on working days. Please call to confirm the recipient information before sending to avoid the hassle of going back and forth.